Privacy Policy

Last updated: 2024. This policy outlines how Simple Mantel handles personal data in compliance with United Kingdom data protection laws.

Disclaimer: This document is a standard template provided for informational purposes and does not constitute legal advice.

Data Controller & Legal Framework

Simple Mantel operates the website specializing in Canadian telecom cost optimization. As our operations are managed from London, we are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR) 2003.

The data controller responsible for your personal information is Simple Mantel. If you have any questions regarding this policy or our data practices, please contact us at 452 Richmond Street, London, ON N6A 3E2.

Information We Collect

We collect and process the following categories of data to provide our telecom optimization guides:

Identity Data: Name, username, or similar identifier provided via contact forms.
Contact Data: Email address and phone number (+1 (784) 584-3009).
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our website, products, and services, specifically regarding your interest in Canadian providers.
Marketing Data: Your preferences in receiving marketing from us and our third parties.

Purpose & Legal Basis

Under UK GDPR, we must have a "lawful basis" for processing your personal data. We rely on the following:

1. Consent

When you voluntarily sign up for our newsletter or fill out a form for a telecom audit. You can withdraw consent at any time.

2. Contractual Necessity

Where we need to process data to provide the specific guide or service you requested from Simple Mantel.

3. Legitimate Interests

For our business interests in improving site functionality, analyzing user trends, and preventing fraud, provided these do not override your rights.

Data Retention & Security

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Typically, contact data is stored for up to 2 years after our last interaction. Technical logs are retained for 6 months. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

International Transfers

Since Simple Mantel provides insights into Canadian telecom providers, data may occasionally be processed by partners located outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Transferring data to countries deemed to provide an adequate level of protection by the UK government.
Using specific contracts approved by the UK Information Commissioner's Office (ICO) which give personal data the same protection it has in the UK.

Your Legal Rights

Under data protection laws, you have rights in relation to your personal data:

Right of Access Request a copy of the personal data we hold about you.

Right to Correction Request that we correct any incomplete or inaccurate data.

Right to Erasure Request that we delete your personal data where there is no good reason for us continuing to process it.

Right to Object Object to processing where we are relying on a legitimate interest.

If you wish to exercise any of these rights, please contact us. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).